Design and Build

Sigma Claims Solutions operates an innovative client sign-up procedure that involves a face to face initial meeting in which both parties agree on how the service will be tailored to the client’s specific requirements. We also put in place a handling protocol and service level agreement so that all parties are aware of their responsibilities. As the account develops, regular reviews ensure that there is ongoing overall compliance and that all improvement opportunities are professionally assessed.

Claims Handling

Internally, our systems ensure that the investigating adjuster gathers all the relevant information in the necessary detail. Sigma Claims Solutions also operates a peer review process in three stages:

• Initial Investigation
• Mid Term
• Completion

At each of these three review stages we assess the following criteria to track the individual adjuster’s performance:

• Policy Cover
• Investigation into Cause
• Liability Conclusions
• Recovery
• Quantum and overall compliance with Service Level Agreement

Our aim is to guarantee the highest level of service in tandem with our professional expertise.

Gclaim

Sigma Claims Solutions operate a Claims Management System known as ‘GClaim’.

GClaim is a web-based application and allows us to nominate controlled access for our clients online. The system incorporates an active diary system including alerts which can be issued either online, by email, by SMS text message or by any combination of these three methods.

All documents issued on the file are saved into a documents register and likewise, the facility exists to upload all digital photographs taken whilst on site.

Using GPRS technology our adjusters are alerted when a new claim is allocated and can gain access to collect relevant data from any location so that there is no down time in that all important first response.

24 Hour Access

Unlike many of our competitors, we do not operate a "call centre" intake for new claims out of hours. We believe that our market is such that it requires a more intelligent response. You will therefore be offered contact information for key adjusting staff assigned to your account who are accessible 24hrs per day.